Cox Email Asking for Password Again and Again
Getting this fault message: The message could not be sent because the connexion to Outgoing server (SMTP) smtp.gmail.com was lost in the eye of
I keep getting this fault message when trying to send emails through one of my Gmail accounts in Thunderbird: "Sending of the bulletin failed. The bulletin could not exist sent because the connectedness to Outgoing server (SMTP) smtp.gmail.com was lost in the middle of the transaction. Attempt again." I tried the steps online in the support article at https://back up.mozilla.org/en-US/kb/cannot-send-messages. All my settings are correct, simply my emails will non send all of a sudden. I tried switching the port to 587, only even so got the same message.
I'm sending a screenshot of my server settings. My email provider: Gmail ISP: Spectrum Firewall Version: Windows Defender Firewall Antivirus Software: Windows Defender Virus & Threat Protection Operating Arrangement & Version: Windows 10 Abode, Version 10.0.18362 Build 18362 Thunderbird Version: 68.5.0 (32-bit)
I keep getting this error message when trying to send emails through one of my Gmail accounts in Thunderbird: "Sending of the message failed. The bulletin could not exist sent because the connectedness to Outgoing server (SMTP) smtp.gmail.com was lost in the eye of the transaction. Try over again." I tried the steps online in the support article at https://back up.mozilla.org/en-US/kb/cannot-transport-messages. All my settings are right, only my emails will not send suddenly. I tried switching the port to 587, but still got the aforementioned message. I'm sending a screenshot of my server settings. My electronic mail provider: Gmail Internet access provider: Spectrum Firewall Version: Windows Defender Firewall Antivirus Software: Windows Defender Virus & Threat Protection Operating System & Version: Windows x Dwelling house, Version ten.0.18362 Build 18362 Thunderbird Version: 68.5.0 (32-bit)
Called solution
In that location is too much changing of settings. First, delete all entries in Tools/Options/Security/Passwords/Saved Passwords. Printing Alt if the Card Bar with Tools is subconscious, or click the 3-bar icon, Options/Options/Security/Passwords/Saved Passwords.
Next, employ these settings for IMAP accounts: imap.gmail.com on port 993, SSL/TLS, OAuth2 authentication, User Name = email accost. For Pop accounts: pop.gmail.com on port 995, SSL/TLS, OAuth2 authentication, User Proper noun = email accost. For SMTP: smtp.gmail.com on port 465, SSL/TLS, OAuth2 authentication, User Name = e-mail address.
After you've deleted the passwords, restart TB and enter the regular account countersign, non an app password, in the OAuth browser window when prompted.
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Since you appear to have multiple gmail accounts, check that each account is sending on the correct smtp: select an business relationship in the left pane of Tools/Account Settings, then click Edit SMTP server... in the lower right pane, and confirm that the User Proper noun of the smtp is the aforementioned as that for the selected account. If not, cull the correct smtp from the drop-downward carte du jour. It helps if y'all give each gmail smtp a distinct Clarification, e.m. gmailpersonal, gmailbusiness etc.
If that'south all right, Remove the passwords and oauth tokens from Tools/Options/Security/Passwords/Saved Passwords, restart TB, and enter the regular account password in the OAuth browser window when prompted. The smtp settings in your picture are correct.
Since you appear to have multiple gmail accounts, check that each account is sending on the correct smtp: select an account in the left pane of Tools/Account Settings, then click Edit SMTP server... in the lower right pane, and confirm that the User Name of the smtp is the aforementioned every bit that for the selected business relationship. If not, cull the right smtp from the drop-down menu. It helps if you lot give each gmail smtp a distinct Clarification, e.chiliad. gmailpersonal, gmailbusiness etc. If that'southward all correct, Remove the passwords and oauth tokens from Tools/Options/Security/Passwords/Saved Passwords, restart TB, and enter the regular business relationship password in the OAuth browser window when prompted. The smtp settings in your picture are right.
Yes, I have two Gmail accounts. I checked the SMTP server settings for them again and they both had the right corresponding username. One of my Gmail accounts is working perfectly fine, thankfully, but the other one isn't. I could not find a "Passwords" option under "Tools/Options" (screenshot fastened). I went to "Server Settings" and then "Security Settings" and tried switching the drop-down box under "Connectedness security" to "None". (The choice it had been prepare to was "SSL/TLS" and the just other option was "STARTTLS".) And and so I restarted Thunderbird. I still got an error message. I also tried switching the "Authentication method" in the same section to "OAuth2". I also got an error message with that.
I also went to my Gmail business relationship on Google and changed the password. Nevertheless errors. Then I removed two-step verification. Still errors.
Is there a bug with Thunderbird? This just started beingness an consequence several days ago and nothing seems to fix it.
Yes, I have two Gmail accounts. I checked the SMTP server settings for them once more and they both had the correct corresponding username. Ane of my Gmail accounts is working perfectly fine, thankfully, but the other one isn't. I could not find a "Passwords" pick under "Tools/Options" (screenshot attached). I went to "Server Settings" and then "Security Settings" and tried switching the drop-downwardly box under "Connection security" to "None". (The option it had been set to was "SSL/TLS" and the only other pick was "STARTTLS".) And then I restarted Thunderbird. I still got an error message. I also tried switching the "Authentication method" in the same section to "OAuth2". I besides got an error bulletin with that. I too went to my Gmail account on Google and changed the password. Still errors. And so I removed two-footstep verification. Notwithstanding errors. Is there a bug with Thunderbird? This only started existence an issue several days ago and nothing seems to fix it.
I turned the two-step verification dorsum on for my Gmail account and generated an app countersign for this Gmail account. So I entered it when Thunderbird asked me for my password. I received emails in that business relationship, but still could got the original mistake bulletin when trying to send an email: "Sending of the message failed. The message could not be sent because the connexion to Outgoing server (SMTP) smtp.gmail.com was lost in the middle of the transaction. Try again."
I turned the ii-footstep verification back on for my Gmail account and generated an app password for this Gmail account. Then I entered it when Thunderbird asked me for my countersign. I received emails in that business relationship, but still could got the original error bulletin when trying to send an email: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com was lost in the eye of the transaction. Endeavor again."
Chosen Solution
There is besides much irresolute of settings. Get-go, delete all entries in Tools/Options/Security/Passwords/Saved Passwords. Press Alt if the Bill of fare Bar with Tools is hidden, or click the three-bar icon, Options/Options/Security/Passwords/Saved Passwords.
Next, use these settings for IMAP accounts: imap.gmail.com on port 993, SSL/TLS, OAuth2 authentication, User Name = e-mail address. For POP accounts: pop.gmail.com on port 995, SSL/TLS, OAuth2 authentication, User Proper name = email accost. For SMTP: smtp.gmail.com on port 465, SSL/TLS, OAuth2 authentication, User Name = email address.
Later you've deleted the passwords, restart TB and enter the regular account password, non an app password, in the OAuth browser window when prompted.
There is as well much changing of settings. Get-go, delete all entries in Tools/Options/Security/Passwords/Saved Passwords. Press Alt if the Card Bar with Tools is hidden, or click the three-bar icon, Options/Options/Security/Passwords/Saved Passwords. Next, use these settings for IMAP accounts: imap.gmail.com on port 993, SSL/TLS, OAuth2 hallmark, User Name = email address. For POP accounts: pop.gmail.com on port 995, SSL/TLS, OAuth2 authentication, User Name = email address. For SMTP: smtp.gmail.com on port 465, SSL/TLS, OAuth2 authentication, User Name = email address. Afterward you've deleted the passwords, restart TB and enter the regular account countersign, not an app password, in the OAuth browser window when prompted.
Thanks! These instructions finally helped me fix my account. I couldn't find the saved passwords until yous mentioned in that location'due south an Alt carte du jour.
Thank you! These instructions finally helped me fix my business relationship. I couldn't detect the saved passwords until you mentioned there's an Alt menu.
I have tried all the password suggestions, inverse the SMTP values and nothing worked. I have discussed this with Cox (internet provider) Toast.net the e-mail provider and both said it was a Thunderbird trouble. I take deleted Thunderbird and recreated an account with Toast.net with new generated profiles in Thunderbird with aforementioned mistake. It is a Popular account with all settings per Toast.net. Here is the twist. I take a VPN service from Firetrust available and I started using information technology for all computer activity....no more than errors when sending emails. Neither Cox or Toast.net could offer any reasons why that would solve problem, but kept saying it is a Thunderbird trouble. Assist
I have tried all the password suggestions, changed the SMTP values and nothing worked. I have discussed this with Cox (internet provider) Toast.internet the email provider and both said information technology was a Thunderbird trouble. I have deleted Thunderbird and recreated an account with Toast.cyberspace with new generated profiles in Thunderbird with aforementioned fault. It is a Popular account with all settings per Toast.net. Here is the twist. I have a VPN service from Firetrust bachelor and I started using it for all computer activity....no more than errors when sending emails. Neither Cox or Toast.net could offer whatsoever reasons why that would solve problem, but kept proverb information technology is a Thunderbird trouble. Assistance
Setup instructions for Toast are here. I recommend y'all plow off the VPN and run into if TB works - VPNs are a common source of bug with email clients, even if they don't interfere with webmail operations.
Setup instructions for Toast are [https://back up.toast.net/kb/a295/set up-up-legacy-email-thunderbird.aspx?KBSearchID=41951 here]. I recommend you plow off the VPN and come across if TB works - VPNs are a common source of problems with e-mail clients, even if they don't interfere with webmail operations.
I have spent a lot of time with Toast support individuals. Their current position is that they do not support TB and their SMTP server is working fine, therefore, the problem is with TB. The VPN is the just thing that lets me continue sending emails from my TB business relationship. If I turn of VPN, no more sending via TB. Thanks for offering aid.
I accept spent a lot of time with Toast support individuals. Their current position is that they do not back up TB and their SMTP server is working fine, therefore, the problem is with TB. The VPN is the only thing that lets me continue sending emails from my TB account. If I turn of VPN, no more sending via TB. Thank you for offering assist.
I approximate I missed the logical question. Are there others using TB that have accounts on the Toast.net server? If then, any problems? My wife has an business relationship on some other Toast.net server(xxxxx.Toast.net) and her TB account works fine. My business relationship on her reckoner does non piece of work also when trying to send via the Toast.net server.
I gauge I missed the logical question. Are there others using TB that have accounts on the Toast.net server? If and then, any problems? My wife has an business relationship on another Toast.net server(xxxxx.Toast.internet) and her TB business relationship works fine. My account on her figurer does not work as well when trying to send via the Toast.net server.
Post your server settings: Assist/Troubleshooting, click Re-create text to clipboard, paste into a reply, omitting everything below Extensions. If you lot can't send with the VPN off, and so your settings take been inverse from the ones recommended past Toast.
Post your server settings: Assistance/Troubleshooting, click Copy text to clipboard, paste into a reply, omitting everything below Extensions. If you can't send with the VPN off, so your settings have been changed from the ones recommended by Toast.
Here is the information requested. I have worked with support team at Toast (Eric, Mike, Anthony). We have verified my server settings are the ones for mail.toast.net. My wife has TB on her laptop and my account on that computer can non ship emails also. All emails work for her account (butter.toast.net) on either computer.
Name Thunderbird Version 68.6.0 Build ID 20200310192757 Update History Update Channel release User Amanuensis Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.6.0 Bone Windows_NT ten.0 Contour Folder (Local drive) Build Configuration near:buildconfig Memory Utilise about:retentiveness Operation about:performance Registered Service Workers about:serviceworkers Launcher Procedure Enabled Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Central Missing Google Safebrowsing Primal Missing Mozilla Location Service Primal Missing Rubber Mode false Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Proper name Connectedness security Authentication method Default? account1 (pop3) mail.toast.net:995 SSL/TLS Normal password postal service.toast.net:587 STARTTLS Encrypted password true account2 (none) Local Folders None Normal password account5 (pop3) mail.butter.toast.cyberspace:110 None Normal password mail.butter.toast.net:587 None Whatsoever secure method (deprecated) truthful account10 (imap) imap.cox.net:993 SSL/TLS Normal password smtp.cox.net:465 SSL/TLS Normal password true Crash Reports for the Last 3 Days Report ID Submitted
All Crash Reports Remote Processes Blazon Count Extensions
Here is the information requested. I have worked with support squad at Toast (Eric, Mike, Anthony). We have verified my server settings are the ones for mail.toast.net. My wife has TB on her laptop and my account on that estimator can non transport emails besides. All emails work for her account (butter.toast.net) on either estimator. Proper name Thunderbird Version 68.6.0 Build ID 20200310192757 Update History Update Channel release User Amanuensis Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.6.0 OS Windows_NT 10.0 Profile Binder (Local bulldoze) Build Configuration about:buildconfig Memory Use about:retentiveness Operation about:operation Registered Service Workers about:serviceworkers Launcher Process Enabled Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Cardinal Missing Mozilla Location Service Key Missing Safe Mode imitation Profiles about:profiles Postal service and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) postal service.toast.cyberspace:995 SSL/TLS Normal countersign mail.toast.internet:587 STARTTLS Encrypted countersign truthful account2 (none) Local Folders None Normal countersign account5 (pop3) mail.butter.toast.net:110 None Normal password mail.butter.toast.net:587 None Whatever secure method (deprecated) true account10 (imap) imap.cox.internet:993 SSL/TLS Normal password smtp.cox.net:465 SSL/TLS Normal password true Crash Reports for the Final 3 Days Report ID Submitted All Crash Reports Remote Processes Blazon Count Extensions
One other item. Something happened with the post.toast.cyberspace server well-nigh two weeks agone. That is when I started not beingness able to send email. I accept had the same email, TB, etc for virtually 20 years. If the It Support section at Toast maintains a Change Control Log for the servers, check to run across if a patch was installed, server box was changed, a backup failed, or whatever errors appeared that were resolved or non resolved, etc.. My clients all were required to maintain Change Command Logs for but this type of problem. Thanks...
One other particular. Something happened with the mail.toast.net server about two weeks ago. That is when I started not being able to send email. I have had the aforementioned electronic mail, TB, etc for almost twenty years. If the Information technology Support section at Toast maintains a Modify Command Log for the servers, bank check to see if a patch was installed, server box was changed, a backup failed, or any errors appeared that were resolved or not resolved, etc.. My clients all were required to maintain Modify Control Logs for just this type of problem. Thanks...
The Toast site provides settings for Legacy Email and Corporate Email, and both of them recommend port 465 and SSL/TLS security. The authentication is not stated, just assume information technology is 'normal password'. 'Encrypted password' hallmark, as you accept for account 1, is very rare. The approachable server names for accounts 1 and five are different, but information technology's fair to assume the other settings should be the same.
The Toast site provides settings for [https://support.toast.net/kb/a295/set-up-legacy-email-thunderbird.aspx?KBSearchID=41951 Legacy E-mail] and [https://support.toast.net/kb/a290/set-upwards-corporate-postal service-thunderbird.aspx Corporate E-mail], and both of them recommend port 465 and SSL/TLS security. The authentication is not stated, but assume information technology is 'normal password'. 'Encrypted password' authentication, as you have for account one, is very rare. The outgoing server names for accounts 1 and 5 are different, merely it'due south off-white to presume the other settings should exist the same.
Modified by sfhowes
When this state of affairs started, I contacted Toast. My settings for the outgoing server were - port 465, security was SSL/TLS, and countersign was Normal Password. Toast support told me that the supported configuration was - port 587, security was STARTTLS, and password was Encrypted Countersign. My original settings were working for years. Now neither settings work. The ii accounts are unlike as they are on 2 different SMTP servers. My wife's account has less security and she has no bug with Toast. My last conversation with Toast back up was it must be a TB problem. My hunch is Toast fabricated a tweak or some change to the postal service.toast.cyberspace server hardware or software which for some reason furnishings my business relationship. In the past there was a problem happening at ix:00pm AZ fourth dimension which blocked email on my wife'south account for several days in a row. Back up was determined the trouble was our computer network or connection. A few weeks later, support discovered that Tech Back up was taking the server down for maintenance at midnight (nine:00pm AZ time). Hence my hunch....
When this situation started, I contacted Toast. My settings for the approachable server were - port 465, security was SSL/TLS, and countersign was Normal Password. Toast back up told me that the supported configuration was - port 587, security was STARTTLS, and countersign was Encrypted Password. My original settings were working for years. Now neither settings work. The ii accounts are dissimilar as they are on 2 dissimilar SMTP servers. My wife'south account has less security and she has no problems with Toast. My concluding chat with Toast support was it must be a TB trouble. My hunch is Toast made a tweak or some modify to the postal service.toast.cyberspace server hardware or software which for some reason effects my account. In the past at that place was a trouble happening at ix:00pm AZ time which blocked electronic mail on my wife's account for several days in a row. Back up was determined the problem was our computer network or connection. A few weeks later, back up discovered that Tech Support was taking the server down for maintenance at midnight (nine:00pm AZ time). Hence my hunch....
P.Due south. The link you provided for Legacy Email was for a IMAP and my account and my wife's are Pop accounts. Toast would adopt Pop accounts go abroad and at that place be only IMAP.
P.S. The link you provided for Legacy Email was for a IMAP and my account and my wife's are Pop accounts. Toast would prefer POP accounts go away and there exist simply IMAP.
The links stated the IMAP settings, only my previous answer concerned SMTP which is the same for POP or IMAP. If in fact they still back up POP, which isn't apparent from their site, the incoming server is probably the aforementioned every bit the IMAP server, but on port 995, and the authentication and security settings should exist the same. They don't document whatever requirement for Encrypted password hallmark, and it'south non surprising they claim the problem is with TB - the typical response from poorly managed postal service services.
The links stated the IMAP settings, but my previous reply concerned SMTP which is the same for POP or IMAP. If in fact they notwithstanding back up POP, which isn't credible from their site, the incoming server is probably the same as the IMAP server, simply on port 995, and the authentication and security settings should be the same. They don't document any requirement for Encrypted password authentication, and it'due south not surprising they claim the problem is with TB - the typical response from poorly managed mail services.
I am having this same issue with my thunderbird electronic mail. I can receive emails only tin can non send whatever. I receive the same error bulletin equally listed at the beginning of this thread. We use Thunderbird our office and all emails started having the aforementioned upshot at the same time today. I apply bluehost and contacted them fist. They checked and everything is practiced on their end and since I'1000 notwithstanding able to use my electronic mail through their webmail, they insist it is something different with Thunderbird. Any help would be greatly appreciated equally this is our concern business relationship then really need it up and running once more.
I am having this same issue with my thunderbird email. I can receive emails but can not send whatever. I receive the same mistake bulletin as listed at the beginning of this thread. Nosotros use Thunderbird our office and all emails started having the aforementioned consequence at the same time today. I utilise bluehost and contacted them fist. They checked and everything is good on their cease and since I'm nevertheless able to utilize my e-mail through their webmail, they insist information technology is something dissimilar with Thunderbird. Any help would exist greatly appreciated every bit this is our business account and so really demand it up and running again.
This problem has effected my business relationship as documented higher up. The quirk is that if I start a VPN that I take, I can transport emails from my TB Popular mail service business relationship. Toast's last annotate was that my IP address was flooding the SMTP port and that triggered the port to shut down access. I have started upwardly other email services and the same outcome of no sending emails. I can not become my provider Cox to give me some other IP address to see if that would resolve the problem every bit my VPN IP address works.
This problem has effected my account as documented above. The quirk is that if I commencement a VPN that I have, I tin can send emails from my TB Pop mail account. Toast'due south final comment was that my IP address was flooding the SMTP port and that triggered the port to close down access. I have started up other email services and the same result of no sending emails. I can not get my provider Cox to give me some other IP accost to see if that would resolve the problem every bit my VPN IP address works.
Similar problem with Riseup.net after recovering old contour.
I cannot transport mail due to an SMTP issue. I double bank check my settings as per Riseup.net, tried different ports, at no avail. I duck-duck-goed for a solution, institute sfhowes suggestion most deleting passwords. Now I cannot connect to the servers of both my accounts, riseup.net and autistici.org.
I take checked and double checked my settings with riseup.net and autistici.org, incoming/outgoing server are configured as per their instructions. Thunderbird is not asking for my passwords on either business relationship. Whatever suggestions would be greatly appreciated.
Gratefully,
D.N.
Similar problem with Riseup.internet after recovering one-time profile. I cannot send postal service due to an SMTP issue. I double check my settings every bit per Riseup.net, tried unlike ports, at no avail. I duck-duck-goed for a solution, found sfhowes suggestion most deleting passwords. Now I cannot connect to the servers of both my accounts, riseup.net and autistici.org. I have checked and double checked my settings with riseup.net and autistici.org, incoming/outgoing server are configured as per their instructions. Thunderbird is non asking for my passwords on either account. Any suggestions would exist greatly appreciated. Gratefully, D.N.
I have the same error but ONLY if I am continued to my VPN. If I disconnect, I tin can send emails just fine. Receiving emails works either way. I am guessing this is an issue between the traceroute of the VPN's IP and the mail server and not so much annihilation to practice with Thunderbird.
I have the aforementioned error but ONLY if I am connected to my VPN. If I disconnect, I can send emails but fine. Receiving emails works either way. I am guessing this is an upshot betwixt the traceroute of the VPN'due south IP and the mail server and not and then much annihilation to practise with Thunderbird.
Source: https://support.mozilla.org/en-US/questions/1281109
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